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Frequently asked questions
General
We only accepts returns within 7 days of the customer receiving the product. For products with no quality - related issues. The customer is responsible for all return shipping costs, and products should be returned to the designated warehouse address. However, in cases where the product has quality issues, the refund and resend terms shall take precedence. If the customer decides to return the defective product, We will still require the product to be returned to the designated warehouse. The customer is responsible for all return shipping costs.
We handle incorrect or missing products as follows: · For incorrect products, we offer a full refund or replacement. · For products with issues like wrong color or size that do not affect product function, we will offer a refund or resend if you provide a screenshot of the customer's complaint including the name, content, and date. · For missing parts that do not affect product function, we may offer a partial refund or resend the missing part; for missing parts that affect product function, we will resend the entire product. · For missing accessories, we will resend the accessories.
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